Review RelayBack home
Private pilot support

How can we help?

Get help with setup, reminder delivery, billing, privacy requests, or suspected security problems.

Product and setup help

Inside Slack

Run /pr-reminder doctor for installation diagnostics or /pr-reminder help for available commands.

Open a support request

Use the ReviewRelay GitHub issue form for pilot support. Public requests must not contain secrets or private repository details.

Create support request

Billing help

The workspace billing owner can run /pr-reminder billing to open Stripe’s Customer Portal. For an incorrect or duplicate charge, open a support request with the workspace name, invoice number, and charge date. We aim to respond to pilot requests within two business days.

Privacy and security

For a privacy-rights request or suspected security issue, open a support request asking for a private follow-up channel. Do not disclose vulnerability details, personal identification documents, tokens, or payment data in a public issue.

Share information safely

Helpful details include the Slack workspace name, GitHub repository name, pull-request URL, approximate event time, and the visible error message. Never send bot tokens, webhook secrets, API keys, private keys, passwords, full card numbers, or card security codes.

Before public launch, Review Relay will add a dedicated private support email. During the private pilot, support begins in Slack or through the GitHub request form above.